At Home Furniture & Lighting, we aim to provide a seamless and transparent delivery experience. Please review our shipping policies below for a better understanding of how your order will be processed and delivered.

Shipping Methods

We offer two primary shipping methods tailored to the size and weight of your order:

1. Standard Shipping via Canada Post

• For items weighing 150 pounds or less, we use Canada Post to deliver orders anywhere in Canada (excluding Quebec).
• Tracking information will be provided to monitor your shipment.

2. Local Delivery by Our Team

• For items over 150 pounds (e.g., furniture, appliances, BBQs), we deliver using our in-house delivery team, servicing locations within (200km of our store location) New Brunswick only. 

Shipping Timeframes

• Standard Shipping via Canada Post: Orders are processed and shipped within 2-7 business days, excluding holidays. 
• Canada Post XpressPost options are available at checkout for orders needing immediate shipment within 1-3 business days. Additional charges may apply and will be calculated at checkout.
• Local Delivery: A team member will contact you within 1-2 business days after your order is placed to confirm the delivery time. You can request a time and date at checkout, but we cannot guarantee that these timeslots are available at the time of placing your order. A team member will confirm the time & date with you once your order is received.

Important Information Regarding Local Delivery (Over 150 Pounds)

To ensure a smooth delivery process, customers placing orders for items over 150 pounds must follow these steps:

Provide Delivery Details

• At checkout, you will be required to complete a Delivery Information Form. This form collects any special instructions or details (e.g., accessibility requirements, preferred entry points, etc.) to help our delivery team plan effectively.

Scheduling Your Delivery

• After your order is placed, our team will contact you within 1-2 business days to confirm a delivery time and date.

Choose a Time Slot

Deliveries are scheduled during the following windows:

• AM Timeslot: 8:00 AM - 12:00 PM
• PM Timeslot: 1:00 PM - 4:00 PM

Deliveries are available Monday through Friday only. While exact delivery times cannot be guaranteed, our team strives to adhere to the chosen time slot.

Shipping Fees

• Standard Shipping: Fees are calculated at checkout based on the weight, dimensions, and destination of your order.
• XpressPost Shipping: Fees are calculated at checkout based on the weight, dimensions, and destination of your order.
• Local Delivery: A flat delivery fee applies to orders within New Brunswick, covering transportation and handling.

Order Tracking

Keeping track of your order is easy with our comprehensive tracking options:

Standard & XpressPost Shipping (via Canada Post)

• Once your order is processed, you will receive a confirmation email with a Canada Post tracking number.
• Use the provided tracking number to monitor your shipment through Canada Post's tracking tool:
• Canada Post Tracking Tool

Local Delivery (Over 150 Pounds) WITHIN NEW BRUNSWICK ONLY.

Updates on your order status are available in your account on our website, including:

• Order Confirmed
• Order Processed
• Order Has Been Shipped

You will also receive emails when every step has been completed. On the morning of your delivery, a member of our team will contact you to:

• Confirm your availability.
• Conduct a final review of your delivery information to ensure accuracy.

For any additional questions or concerns regarding order tracking, feel free to reach out to our customer service team at 1.506.854.4753 or by email karen.lewis@theelmwoodgroup.ca . We're here to help!

Important Delivery Information

• Pathway Access: Please ensure that the delivery path to your desired location is clear and safe. Driveways must be cleared when snow is present and failure to do so will result in a delivery being denied due to safety concerns. Delivery fees are non-refundable when a delivery is denied for unsafe conditions.
• Damaged or Missing Items: Report any issues within 48 hours of delivery to arrange for a replacement, exchange or refund. Items shipped through Canada Post requiring a return will be provided a return shipment label through their Canada Post tracking number or account. For items shipped locally, a team member will plan to pick up your items at your delivery location at the earliest available delivery timeslot.
• Special Requests: Notify us at checkout or contact our team directly for any specific delivery needs at 1.506.854.4753 or by email karen.lewis@theelmwoodgroup.ca

Important Local Delivery Information – Items over 150lbs (Appliances, Furniture or BBQs).

To ensure a smooth and successful delivery experience, please review the following guidelines:

Appliance Deliveries

• Customers must measure all doors, hallways, and walkways to confirm that the purchased items will fit into the desired space.
• If items cannot pass through, the delivery team will not attempt forced entry, and the delivery fee will remain non-refundable.
• The delivery team will not assist with unhooking or installation of any appliances.
• Customers purchasing front load washing machines are responsible for packing bolt removal.

Pathway Access

• Customers are responsible for removing doors or clearing pathways (e.g., furniture, rugs, or obstructions) to facilitate smooth delivery.
• The delivery team will not assist with door removal or path clearing.

Unsuccessful Deliveries

• If items cannot be delivered due to size constraints, inaccessible paths, or other customer-related issues, the delivery fee is non-refundable.
• In such cases, arrangements can be made for an exchange or a refund of the product itself, if necessary.

Customer Presence During Delivery

• Customers must be present at the scheduled delivery time.
• If no one is available, the delivery will not be completed unless special arrangements have been made in advance.
• Please note: We are not responsible for lost or damaged items if left unattended as part of special arrangements.

By adhering to these policies, we aim to ensure a professional and efficient delivery process for all customers. If you have further questions or require assistance, please contact our team at 1.506.854.4753 or by email karen.lewis@theelmwoodgroup.ca